CONDITIONS OF SALE
Last updated: August 2025
About these Conditions of Sale
These Conditions of Sale apply to any sales of products or services that you may order from our Selling Entity (as defined below):
1. using our website and any associated mobile or digital application that refer to these Conditions of Sale (together, the “Platforms”);
2. by contacting our client relations center (the “Client Relations Center”); or
3. by using Pay-by-Link at an event, in our boutiques or by e-mail or telephone via our boutiques (“Remote Boutique”),
(together the “Sales Channels”).
The selling entity that will sell the products to you is Richemont Luxury (Singapore) Pte. Ltd. with its registered address at 501 Orchard Road, #12-01, Wheelock Place, Singapore 238880, (the “Selling Entity”, "we", "us" and "our").
By placing an order, you agree to be bound by the Terms of Use and Privacy Policy (and Cookie Policy) which you can find on the Platforms.
You will need to read and agree to these Conditions of Sale to be able to place an order through our Sales Channels. Sales concluded in person through physical points of sale in our retail boutiques (not using pay-by-link) and third parties (such as authorised distributors) are not subject to these Conditions of Sale.
Updates to These Conditions of Sale
We may change these Conditions of Sale from time to time and the latest version will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders made as from that date.
Purchasing Eligibility
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen); (b) have legal capacity to enter into contracts; and (c) use a shipping address in Singapore may order products and services through the Sales Channels.
By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.
The buyer who will acquire the product confirms that the funds used for the order are from legitimate sources and that neither you nor any beneficiary are on sanctions lists or residents of a sanctioned country. To comply with anti-money laundering (AML) laws, you may be required to provide personal information for verification purposes. It is your responsibility to provide accurate and up-to-date information. Failure to comply with any AML requirements may result in your order being rejected or us not providing future products or services to you. You consent to our collection, processing, and retention of your personal information for AML compliance, in accordance with our Privacy Policy (available on the Platforms) and applicable data protection laws.[RIC1]
Product Availability & Quantity
All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products or services that cannot be added to the shopping cart are not available for sale via the Platforms. The Client Relations Center or Remote Boutique (as applicable) can provide more information about these products or services.
Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
Order Process
The order process of the Platforms involves adding items to a shopping cart (availability not guaranteed until order confirmation), proceeding to checkout as a guest or registered user, reviewing and confirming your order details (including delivery, personal, and payment information), and finally placing the order. For guest orders, we may still create an account on our internal systems to record your purchase(s).
In the case of an order being placed through the Client Relations Center or Remote Boutique, our ambassador will guide you through the steps above and verbally ask you to confirm the details of your order.
We will refuse, cancel and terminate orders at any time if we have reasonable grounds. For example, if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; (ii) the import of product activities which we have not intended; or (iii) have otherwise violated these Conditions of Sale.
Prices, Taxes and Shipping Costs
All prices shown on the product pages of the Platforms or quoted by the Client Relations Center or Remote Boutique include sales taxes/VAT but exclude shipping costs and other taxes unless otherwise stated.
The final price, including applicable currency, sales or other taxes, and any shipping costs, will be displayed in your shopping cart or confirmed to you after you enter or confirm your delivery address and select your shipping options
Please note that sales taxes associated with your purchase will vary based on the location to which products are being shipped and will be presented before you place your order.
We reserve the right to modify prices and delivery costs at any time without prior notice. The price of a product or services and delivery costs indicated at the time we provide you with a Confirmation of Order & Shipment, will be honoured by us unless the product or service has been incorrectly priced in error.
We take reasonable care that the prices of products or services and delivery costs are correct at the time when the relevant information was entered into the Platform or communicated to you via the Client Relations Center or Remote Boutique. However, despite our reasonable efforts, some of the products or services offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products or services you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product or services and refund you any sums you have paid.
Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes, duties or tariffs associated with your order. If the resulting change is an increase in the taxes, duties or tariffs that you are charged, we will contact you and ask that you reconfirm your order.
Payment
We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.
When ordering on the Platforms using our Pay-by-Link process, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to us your complete payment details.
All payment card holders are subject to validation check and authorization by the card issuer.
Other payment methods may also be subject to validation checks and authorization by the payment system providers. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
Where we offer partial or full prepayment as an advance payment method to reserve or pre-order a product or service, the prepayment amount will be disclosed in writing with your order and taken immediately following the placement of your order. We will reserve your product or service for the period specified in your order after which we reserve the right to sell the reserved product or service. Where you use a payment card or any instant or early capture payment solution offered on the Platforms as a payment method, the full amount of your purchase may be taken immediately or blocked on your payment method following the placement of your order.
Prepayment shall not impact any of your legal rights under these Conditions of Sale. Once your order is shipped, you will be sent a Confirmation of Order and Shipment. If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay. [RG2]
We may accept bank wire transfer for orders placed by telephone or as otherwise arranged directly with us, and such orders are subject to an order approval process. We do not charge a fee for bank wire transfers, however, some financial institutions may charge a fee for using a bank wire transfer. The order will not be processed until the payment has been received and confirmed by us by e-mail. Please be advised that payments by wire transfer require additional processing through our ambassador and that there might be an additional waiting period before a product or service can be released depending on the value of the product or service ordered. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.
Payment via PayNow may be applicable for sales in Singapore if offered to you as a payment method on the Sales Channels. If you opt to pay via PayNow, you confirm you have registered with PayNow and have linked your Singapore NRIC to your bank account (“PayNow Account”) and that you are the legal and beneficial owner of the PayNow Account from which payment is made from. Unless otherwise notified to you, payment via PayNow from your PayNow Account shall be made to:
UEN:198602198H
COMPANY NAME: RICHEMONT LUXURY (SINGAPORE) PTE. LTD.
In the description of your PayNow transaction, please include your order reference number.
Acknowledgement of Order
Once your order is placed you will receive a written Acknowledgement of Order (confirming the details of your order, the order reference number and these Conditions of Sale). This Acknowledgement of Order is not an acceptance of your order.
To confirm the order, we will conduct usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.
Shipping Policy
We do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. Boutique pick-up may be offered, free of charge, to certain locations. Orders may only be collected by you unless you have organised a third party collection with us in advance (subject to our discretion). Please refer to the Sale Channels for more information and what documentation/ID is required for collection. We will inform you when the product is ready for pick-up at the boutique.
If you order several products, we will ship the order only once all products are available (unless we communicate to you that there will be partial shipments).
Confirmation of Order & Shipment
Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract. You also will receive an invoice by email.
We reserve the right not to accept your order for any reason in our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility above.
Delivery
When ordering, you may be able to choose a specific delivery date or time option as available on the Sales Channels.
Otherwise, we will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example bespoke or personalised products.
When estimating your delivery time, please allow time for credit approval, address verification, security checks and order and payment processing.
We will require a signature by you, or a person at the nominated delivery address or, if available, you or the approved person collecting on your behalf in our boutiques (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by us and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products.
If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact us to cancel the relevant order and get a refund of any sums you prepaid us for any products which you have not received as your sole remedy.
Returns and Exchanges
This Return and Exchanges Policy details your options on how you can return your purchase, and your rights in relation to obtaining a refund or exchange.
(a) Return Period
(b) Return Process
Products that have been purchased through the Platforms or Client Relations Center may only be returned to our e-boutique distribution center at the address of our Returns Department, or if available to selected retail boutiques in Singapore. Please contact us for more details about boutique returns.
To return a product purchased from a Remote Boutique, please contact us for details of the return process.
Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center. If you purchase a product at a retail boutique not using Pay-by-Link, you should return it at that boutique.
To return a product to our e-boutique distribution center, you must follow the steps mentioned below:
(i) Call the Client Relations Center;
(ii) Please fill out the required information on the return form provided and sign it;
(iii) You must include in the delivery package, the completed return form along with the product, with the return authorization number, all its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;
(iv) Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and
(v) Please drop-off the product at the agreed logistics partner’s network location.
You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our e-boutique distribution center will be eligible for a refund or exchange.
(c) Condition of Returned Products
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
All returns will be subject to strict Quality Control (“QC”) by us. If the products do not meet QC standards or these Conditions of Sale, we will refuse the return, and the products will be returned to you, at your cost.
(d) Products You Cannot Return or Exchange
Orders for products that have been personalised in any way or otherwise made for you with bespoke specifications cannot be cancelled or withdrawn and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.
The exclusions in this paragraph do not impact your statutory rights if the products received are faulty or damaged.
(e) Refunds
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center or Remote Boutique to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by our e-boutique distribution center.
If you are returning a product purchased via the Sales Channels to a participating retail boutique which is in the same country as your delivery address, you will be refunded using the same means of payment as used by you when purchasing the product. As an alternative to receiving a refund, you can at your choice receive merchandise credit. Boutique merchandise credits can only be applied to products purchased in a participating retail boutique which is in the same country as your delivery address and cannot be applied to products purchased through the Sales Channels.
(f) Exchanges
You may return a product purchased through the Sales Channels for exchange with another product, provided that the return complies with these Conditions of Sale. The sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned to our e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
Should a product be returned for exchange to a participating retail boutique which is in the same country as your delivery address for exchange with a less expensive product, you will be refunded the price difference using the same means of payment as used by you when purchasing the product. As an alternative to receiving a refund, you can at your choice receive merchandise credit. Boutique merchandise credits can only be applied to products purchased in a participating retail boutique which is in the same country as your delivery address and cannot be applied to products purchased through the Sales Channels. If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
Personalised Services
Personalisation services (for example, engraving, embossing, hot-stamping) may be available on a selection of products. If you wish to have your product personalised, please provide the details in the Sales Channels as requested.
We will refuse acceptance of any order for personalised products that contain language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalising products is correct.
Orders for personalised products or products made to your bespoke specifications cannot be cancelled and cannot be returned to us for exchange or refund (except where defective), and are considered final upon receipt of a written Acknowledgement of Order. This does not affect your consumer rights under the law.
Service / Repairs
For any service or repair enquiries relating to a product ordered through the Sales Channels, please contact us.
Limited International Warranty and Guarantees
Selected products are covered by our applicable limited international warranty or guarantee. If you wish to repair a product covered by a limited international warranty or guarantee, please refer to the applicable limited international warranty or guarantee.
For limited international warranty or guarantee inquiries relating to a product ordered through the Sales Channels, please contact us,
As a consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or a limited warranty or guarantee.
Limitation of Liability
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law of Singapore. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.
General Provisions
If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable.
These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the product.
Applicable law and jurisdiction
These Conditions of Sale shall be governed by and construed in accordance with the laws of Singapore.
Without any restriction to bring proceedings before a court, we will first make reasonable efforts with you for a period of thirty (30) days to resolve any dispute amicably.
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