Send your watch for service

For your convenience, we are pleased to arrange the direct sending of your Vacheron Constantin timepiece to your local Vacheron Constantin Service Center for service.

REQUEST YOUR PRE-PAID SHIPPING KIT

For France*, Germany*, Italy*, Switzerland and the Great Britain*, please register HERE.

For Austria, Belgium, Denmark, Finland, Ireland, Luxembourg, Netherlands, Northern Ireland, Monaco, Portugal, Spain*, Sweden, please fill out a Service Request form and send it to concierge.europe@vacheron-constantin.com

Only genuine Vacheron Constantin timepieces (other than pocket watches) with a maximum manufacturer’s retail sale price of 49,000.00 CHF or 50,000.00 EUR or 43,000.00 GBP or 577,000.00 SEK or 373,000.00 DKK are eligible for this service.

*The service is not eligible for resident of France (DOM-TOM, French Guinea, New Caledonia), Germany (Büsingen am Hochrhein, Heligoland), Italy (Campione d’Italia, Livigno, San Marino, Vatican), Spanish Islands, Great Britain (Northern Ireland, Republic of Ireland, Guernsey, Jersey, UK overseas territories).

Please note that by sending a service request, you confirm that you have read and accepted Vacheron Constantin’s Conditions of Service and Privacy Policy.

HOW DOES YOUR SHIPPING KIT WORK

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PACKAGING

Once you have received your service shipping kit:

1) Take clear photographs of your timepiece (front and back case) for your records

2) Securely package your watch following the instructions

3) Enclose the copy of the Service Request form.

Should your timepiece still be within the original or extended International Limited Warranty period, please ensure to include a copy of your warranty card.

SHIPPING

Send your package by scheduling a complimentary collection with our DHL courier, or drop it off at a local DHL Service Point.

Please note that the shipment of your timepiece through our transport partner must be made within the country from which you received the shipping kit.

DIAGNOSIS

To provide our cost estimate, a diagnosis (including case opening) will be performed up reception of your timepiece.

Please note that by sending a service request, you hereby authorise the transfer of your timepiece to an authorised Vacheron Constantin service center anywhere in the world, if necessary, to ensure the best possible service.

COST ESTIMATE

Your approval of the Cost Estimate will be required for the service to proceed. In case of Free-of-Charge, or Services under Warranty, or Pre-Approved Value no cost estimate will be provided and the service will automatically start.

The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. If you decline the cost estimate, if you cannot provide the necessary requested documents, or in case of violation of our Conditions of Service, we will not perform any service and will return your timepiece in the condition that it was received.

PAYMENT

Once the service are completed you will receive an email inviting you to proceed with the payment by bank transfer (unless the service fees are covered by warranty).