LONGEVITY AND INTEGRITY — HALLMARKS OF IMPECCABLE SERVICE
The mission of the Customer Service teams and the Restoration department is to ensure the authenticity and durability of every Vacheron Constantin watch and guide customers and collectors on their journey with the Maison. Since 1755, these stewards of integrity at Vacheron Constantin have been faithfully maintaining, repairing and restoring the timepieces you entrust to their care.
Our goal is to keep your watch as accurate and reliable as the day you got it. It's just a task our master watchmakers feel duty-bound to perform to the most exacting standards.
FIRST CLASS SERVICE CENTERS
Since 1755, our master watchmakers at Vacheron Constantin have been faithfully maintaining, repairing and restoring the timepieces you entrust to their care.
Arriving at the workshop, every piece follows a very precise process. First, they are meticulously identified to certify the authenticity. If necessary, the watchmakers call for the decisive opinion of the Heritage team, which proceeds to make checks using the brand's many archives.
Not only is Vacheron Constantin the oldest watchmaking manufacture in continuous operation for over 260 years, it is also one of the rare few that still carries the original parts for a good number of old timepieces. In some cases, our master watchmakers even machine the parts by hand to match their original specifications. These seasoned craftsmen work on a quest to breathe new life into extremely rare timepieces.
ALL WORK IS FULLY GUARANTEED
When your Vacheron Constantin watch is repaired or serviced at one of our Service Centers or authorized Boutiques, the work carried out and the components replaced will be guaranteed for two years from the date the work is completed.
REGISTER YOUR LOST OR STOLEN WATCH
Enquirus.com aims to reduce and if possible, eliminate the theft of luxury watches and associated fraud. All watches manufactured with a unique identifier (serial number) can be registered on this free of charge and user-friendly platform. In turn, the database is a useful tool for law enforcement agencies dealing with suspicious watches and anyone purchasing a pre-owned watch.