Please register HERE.​

Only genuine Vacheron Constantin timepieces (other than pocket watches/ clocks) with a maximum manufacturer’s retail sale price of 50,000 AUD are eligible for this service.​

Please note that by sending a service request, you confirm that you have read and accepted Vacheron Constantin’s Conditions of Service and Privacy Policy. ​

Once you have received your service Shipping Kit:

Take clear photographs of your timepiece (front and back case) for your records.

Follow the included instructions to securely pack your watch.

Enclose a signed copy of the completed Service Request form.

Should your timepiece still be within the original or extended International Limited Warranty period, please ensure to include a copy of your completed warranty card.

Send your package by scheduling a complimentary collection with our DHL courier, or drop off at a local DHL Service Point.

Once received at our workshop, your timepiece will undergo a thorough diagnosis (including case opening), to determine the service(s) required to restore the optimal functional condition. 

You will receive a cost estimate via email, outlining any necessary work, and possibly suggestion(s) for optional interventions recommended for aesthetic reasons.

By sending your timepiece for diagnosis you agree that it may be sent overseas to our Manufacture in Geneva.

Your approval of the Cost Estimate will be required for servicing to proceed. In case of Free of Charge, or Services under Warranty, or Pre-Approved Value, no cost estimate will be provided and the service will be automatically done performed.

The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. If you decline the Cost Estimate, if you cannot provide the necessary requested documents, or in case of violation of our Terms and Conditions of Service, we will not perform any service and will return your timepiece in the condition that it was received.

Once the service and final quality controls are completed, you will receive an email inviting you to proceed with payment by bank transfer (unless the service fees are covered by warranty).

Following receipt of payment, your timepiece will be securely shipped to your return delivery address. DHL will contact you to confirm the shipping details.

Please be advised that we are only able to ship to residential addresses.

Please note that the shipment of your product through our transport partner must be made within the country from which you received the shipping kit.