Main services

Our goal is to keep your watch as accurate and reliable as the day you got it. It's just a task our master watchmakers feel duty-bound to perform to the most exacting standards.

1 - COMPLETE SERVICE OF A MODERN WATCH

The complete service is a complex task that requires several hours of work and preserves the value, integrity and reliability of your timepiece. In the hands of our watchmakers, your Vacheron Constantin piece is completely disassembled, inspected, cleaned and repaired if necessary – all the attention that an exceptional watch deserves.

The servicing of a timepiece may vary depending on each particular case.

The complete service of a modern timepiece takes approximately 4 to 6 weeks once the cost estimate has been accepted.

DIAGNOSIS & CHECKS - Water resistance, magnetism, accuracy: your watch is tested to detect any potential malfunctions, and to propose the required services to preserve your timepiece to its optimum condition.

EXTRACTING THE MOVEMENT & DISASSEMBLING THE CALIBER - The case is entirely disassembled, and the caliber is delicately taken out. Each piece of the caliber is inspected and analyzed to detect any worn out or defective parts. Only the required parts are changed or adjusted.

ASSEMBLING THE MOVEMENT - All of the movement’s parts undergo ultrasonic cleaning in special baths. Once perfectly cleaned, the caliber is reassembled with care, the components are lubricated and the movement is perfectly adjusted.

ASSEMBLING & SETTING - The case is reassembled and all the gaskets replaced to ensure its water resistance. The dial and the hands are set and adjusted to be perfectly synchronized. The movement is delicately put back inside the watch.

CHECK POINTS - Power reserve, setting accuracy, watch functions, water resistance. Every point is rigorously checked to meet Vacheron Constantin’s high standards.

AESTHETIC CHECK - Before the watch makes its way back to the owner’s wrist, our master watchmakers carry out a final check of the case and bracelet.

2 - RESTORATION OF A VINTAGE WATCH

Few Manufactures are able to restore all the watches that have come out of their workshops for centuries. That is why Vacheron Constantin makes it a point of honor to pass on this watchmaking know-how and to ensure that the great history of each of its timepieces continues.

In no way comparable to a standard service, restoration requires rigorous know-how, a thorough knowledge of the history of the Maison and sometimes even specific tools. Given their age, it is not uncommon for a craftsman or master watchmaker to handcraft some of the components that need to be replaced.

MASTERING THE MATERIAL - The passage of time is not without risk. Thus, it is not uncommon to have to add material when a scratch or a mark is too deep, and if necessary, some components can be re-manufactured.

DIAL RESTORATION - Galvanic treatment, brush decoration, circular or sunburst finishing…each dial is treated with the utmost care. If an enamel touch-up is necessary, it is executed with extreme finesse.

MASTERING THE FIXED BURIN - Redrilling, realigning centering, chamfering… a bridge or a plate: the opportunities to handle one of the finest machines of the 19th century are numerous when reviving a vintage caliber. The only condition is to master all of its subtleties.

BALANCE SPRING REGULATION - Like an orchestra conductor, the balance spring keeps the movement's pulse beating for years. Therefore, it deserves to be restored with the utmost care, while the hairspring is always adjusted with extreme precision.

BLUING SCREWS AND HANDS - To increase the resistance of certain components master watchmakers have always applied a hear treatment to turn screws and hands blue. To make these components last even longer, our craftsmen restore them to their original hue.

Two services are available depending on your requirements: Functional Restoration and Premium Restoration.

Whichever service you choose, maintaining a vintage timepiece is a real challenge that must be met with the utmost care to preserve the original characteristics of your watch. Therefore, the restoration may vary from 3 to 6 months, depending on your request and the interventions required.

All these services are guaranteed for 2 years.

The Functional Restoration - Our master watchmakers carry out the essential interventions to ensure your watch functions properly, whilst preserving the patina of time.

The Premium Restoration - This service offers a completely personalized approach, leveraging the expertise of our master watchmakers to restore your watch to as close to its original condition as possible, from the movement to the dial. Your watch is restored to its full aesthetic shine and optimal functioning.

CUSTOMER SERVICE PRICE RATES

Each timepiece requires specific attention, therefore we invite you to get a personalized cost estimate of our services.

PRICE SIMULATOR

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Since 1755, the master watchmakers at Vacheron Constantin have been faithfully maintaining, repairing and restoring the timepieces you entrust in their care.

When your Vacheron Constantin watch is repaired or serviced at one of our Service Centers or authorized Boutiques, the work carried out and the components replaced will be guaranteed for two years from the date the work is completed.

1 - DROP OFF YOUR TIMEPIECE FOR SERVICE

We are present all over the world in order to offer you a level of service in line with your expectations. Consequently, all of our exclusive Vacheron Constantin Boutiques as well as our authorized retailers can organize the maintenance of your watch at your nearest Service Center. Your watch can also be deposited at any Vacheron Constantin boutique in the presence of an authorized watch repairer.

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2 - SEND YOUR TIMEPIECE FOR SERVICE

For your convenience, we are pleased to arrange the direct sending of your Vacheron Constantin timepiece to your local Vacheron Constantin Service Center for service.

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3 - TRACK YOUR SERVICES

Follow the status of your timepiece while it is being serviced through our online tracker.

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