Send your watch for service

For your convenience, we are pleased to arrange the direct sending of your Vacheron Constantin timepiece to your local Vacheron Constantin Service Center for service.

Contact us

If you wish to receive a pre-paid shipping kit, please digitally fill out a Service Request form and send it by email to our Vacheron Constantin Concierge at concierge.sea@vacheron-constantin.com.

Only genuine Vacheron Constantin timepieces (other than pocket watches) with a maximum manufacturer’s retail sale price of 100,000.00 AUD are eligible for this service. Please note that this service is only available within Australia.

For the full terms & conditions, please consult our Conditions of Service.

PACKAGING

Once you have received your service shipping kit:

Take clear photographs of your timepiece (front and back case) for your records
Securely package your watch following the instructions
Enclose a signed copy of the completed Service Request form

Should your timepiece still be within the original or extended International Limited Warranty period, please ensure to include a copy of your completed warranty card.

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SHIPPING

Send your package by scheduling a complimentary collection with our selected courier.

DIAGNOSIS & COST ESTIMATE

Once received at our workshop, your timepiece will undergo a thorough diagnosis (including case opening), to determine the service(s) required to restore the optimal functional condition.

You will receive a cost estimate by email outlining the necessary works, and possibly suggestion(s) for optional interventions recommended for aesthetical reasons.

By sending your timepiece for diagnosis you agree that it may be sent overseas to our manufacture.

SERVICE

Your approval of the Cost Estimate will be required for the service to proceed (unless your service is covered under warranty, in which case it will go straight into repair).

The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. In the event that you refuse the Cost Estimate, or if we do not hear from you on the Cost Estimate within 2 months, we will not perform any service and will return your watch to you in the condition it was received.

PAYMENT

Once the service and final quality controls are completed you will receive an email inviting you to proceed with the payment by BPay (unless the service fees are covered by warranty).

RETURN DELIVERY

Once your timepiece is ready – and after payment if applicable – the watch will be securely shipped to your return delivery address by our selected courier.