Send your watch for service

For your convenience, we are pleased to arrange the direct sending of your Vacheron Constantin timepiece to your local Vacheron Constantin Service Center for service.

REQUEST YOUR PRE-PAID SHIPPING KIT

For France*, Germany*, Italy*, Switzerland and the Great Britain*, please register HERE.

For Austria, Belgium, Denmark, Finland, Ireland, Luxembourg, Netherlands, Northern Ireland, Monaco, Portugal, Spain*, Sweden, please fill out a Service Request form and send it to concierge.europe@vacheron-constantin.com

 

Only genuine Vacheron Constantin timepieces (other than pocket watches) with a maximum manufacturer’s retail sale price of 100,000.00 EUR/CHF/GBP or 1,000,000.00 SEK or 750,000.00 DKK are eligible for this service.

*The service is not eligible for resident of France (DOM-TOM, French Guinea, New Caledonia), Germany (Büsingen am Hochrhein, Heligoland), Italy (Campione d’Italia, Livigno, San Marino, Vatican), Spanish Islands, Great Britain (Northern Ireland, Republic of Ireland, Guernsey, Jersey, UK overseas territories).

If you reside outside of the location from which you are browsing, please contact us.

For the full terms & conditions, please consult our Conditions of Service.

PACKAGING

Once you have received your service shipping kit:

  • Take clear photographs of your timepiece (front and back case) for your records
  • Securely package your watch following the instructions
  • Enclose a signed copy of the completed Service Request form

Should your timepiece still be within the original or extended International Limited Warranty period, please ensure to include a copy of your completed warranty card.

SHIPPING

Send your package by scheduling a complimentary collection with our DHL courier, or drop it off at a local DHL Service Point.

DIAGNOSIS & COST ESTIMATE

Once received at our workshop, your timepiece will undergo a thorough diagnosis (including case opening), to determine the service(s) required to restore the optimal functional condition. 

You will receive a cost estimate by email outlining the necessary works, and possibly suggestion(s) for optional interventions recommended for aesthetical reasons.

By sending your timepiece for diagnosis you agree that it may be sent overseas to our manufacture.

SERVICE

Your approval of the Cost Estimate will be required for the service to proceed. In case of Free of Charge, or Services under Warranty, or Pre-Approved Value no cost estimate will be provided and the service will be automatically done.

The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. If you decline the cost estimate, if you cannot provide the necessary requested documents, or in case of violation of our Terms & Conditions of Service, we will not perform any service and will return your timepiece in the condition that it was received.

PAYMENT

Once the service and final quality controls are completed you will receive an email inviting you to proceed with the payment by bank transfer (unless the service fees are covered by warranty).

RETURN DELIVERY

Following receipt of payment, your timepiece will be securely shipped to your return delivery address. DHL will contact you to confirm the shipping details.

Please be advised that we are only able to ship to residential addresses.

Please note that the shipment of your product through our transport partner must be made within the country from which you received the shipping kit.

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