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Vacheron Constantin - Часто задаваемые вопросы - Header

Часто задаваемые вопросы

General Questions

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Payment

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Vacheron Constantin - Часто задаваемые вопросы - Customer service
Customer service

View the frequently asked questions related to services at Vacheron Constantin

Do you still have questions?

How do I subscribe/unsubscribe to your emails ?

To subscribe to our newsletter, please submit your email address through the webform found in the contact section of our website. To unsubscribe, kindly follow the "unsubscribe" link in any of the email messages you have received.

Is my personal information private ?

Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL encryption. For further details regarding data use, kindly refer to our Privacy Policy.

How can I inquire about the price of a product if it is not displayed on the website ?

Please contact our Concierge at +44 208 585 1755 or your closest point of sale

I am missing a product from my order, what should I do?

Please contact immediatly our Concierge: +44 208 585 1755 or send us an email: concierge.europe@vacheron-constantin.com

I have the wrong product in my order, what should I do?

Please contact immediatly our Concierge: +44 208 585 1755 or send us an email: concierge.europe@vacheron-constantin.com

Where can I purchase your products? (Store locator)

Creations are available for purchase via phone (+44 208 585 1755), as well as in our Boutique locations.

How can I contact Customer Service?

Our Concierge service is available by email, telephone (+44 208 585 1755), and livechat.

Can I schedule an appointment in one of your boutiques?

Please contact the Boutique of your choice directly or alternatively call our Concierge to arrange an appointment +44 208 585 1755.

Can I report counterfeits?

To report potentially counterfeit goods, we invite you to contact our Concierge Service (+44 208 585 1755 - concierge.europe@vacheron-constantin.com)

Vacheron Constantin - Часто задаваемые вопросы - At your service
At your service

Our concierge is available to answer any questions or provide personalized advice