FAQ

To subscribe to our newsletter, please submit your email address through the webform found in the contact section of our website. To unsubscribe, kindly follow the "unsubscribe" link in any of the email messages you have received.

Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL encryption. For further details regarding data use, kindly refer to our Privacy Policy.

Web orders are not available at the moment. Should you wish to place an order by phone, please contact the Vacheron Constantin Concierge at +44 208 585 1755

Most creations are available for purchase via phone, with the exception of some high complication watches, and unique pieces.

Please contact our Concierge at +44 208 585 1755 or your closest point of sale

Due to the limited number of our pieces, we do not offer product reservations.

Please direct any inquiries to the Vacheron Constantin concierge at +44 208 585 1755 in order to know if your order can be changed or cancelled.

Yes, all data and payment information submitted through our Concierge is safely secured by SSL encryption (https).  We do not retain your payment information, including credit card numbers or PayPal account details.

You can order a maximun of 5 items in one order.

Once your order has been approved, you will receive an email. If you have any inquiry after placing an order, our Concierge will be pleased to help you (+44 208 585 1755)

All our products are sent in their box, wrapped and placed in a secured white cardboard box.

PayPal and credit card (Visa, MasterCard, American Express) may be used for all purchases. Orders valued at €2000/£2000 or higher may be paid via bank transfer.

Payments are made in the currency of the delivery country.

Orders must be paid in full via a single payment method.

- Credit card and PayPal: Your credit card is charged once your order is shipped; however, your account may show a pre-authorization hold of the payment immediately.
- Bank Transfer: You will be charged as soon as you have made the transfer.

Once an order is placed, it is not possible to change the payment method.

Product prices quoted include applicable VAT based on the shipping country. Parcels shipped within the European Union are not subject to duty.

The CVV Number ("Card Verification Value") on your credit card or debit card is a 3 digit number on VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code.
Your CVV number can be located by looking on the back of your credit or debit card.
Providing your CVV number to an online merchant proves that you actually have the physical credit or debit card - and helps to keep you safe while reducing fraud.

Yes, all data and payment information submitted through our Concierge is safely secured by SSL encryption (https).  We do not retain your payment information, including credit card numbers or PayPal account details.

We do not offer financing solutions for the moment.

We accept payment from the list of countries below: Albania, ​Andorra, ​Armenia, ​Australia, ​Austria, ​Azerbaijan, ​Belarus, ​Belgium, ​Bosnia and Herzegovina, ​Brazil, ​Bulgaria, ​Canada, ​Chile, ​China, ​Croatia, ​Cyprus, ​Czech Republic, ​Denmark, ​Estonia, ​Finland, ​France, ​Georgia, ​Germany, ​Greece, ​Hong Kong, ​Hungary, ​Iceland, ​India, ​Ireland, ​Israel, ​Italy, ​Japan, ​South Korea, ​Kuwait, ​Latvia, ​Liechtenstein, ​Lithuania, ​Luxembourg, ​Macau, ​Macedonia, ​Malaysia, ​Malta, ​Mexico, ​Moldova, ​Monaco, ​Montenegro, ​Netherlands, ​New Zealand, ​Norway, ​Oman, ​Poland, ​Portugal, ​Puerto Rico, ​Qatar, ​Romania, ​Russia, ​San Marino, ​Saudi Arabia, ​Serbia, ​Singapore, ​Slovakia, ​Slovenia, ​South Africa, ​Spain, ​Sweden, ​Switzerland, ​Taiwan, ​Turkey, ​Ukraine, ​United Arab Emirates, ​United Kingdom, ​US Virgin Islands, ​United States, ​Algeria, Morocco, Tunisia.

 VAT refund is applicable in our boutiques or for online order exclusively made via telephone, and which meet certain conditions. Please contact our Concierge at +44 208 585 1755.

We offer three methods of delivery, the price of which is calculated upon selection.
• Standard: 5-7 business days*
• Express: 1-3 business days*
• Express Before Noon: next business day, before noon*
Please note, delivery times are estimates.
*: delivery options available will be confirmed by our Concierge when you place your order.

The countries we ship to are:
- France (excluding: Dom-Tom (Guadeloupe, Guyane, La Réunion, Martinique, …)
- United Kingdom (excluding: Guernesey, Gibraltar, Jersey)
- Italy (excluding: Livigno, Campione d’Italia, Vatican)
- Germany (excluding: Büsingen am Hochrhein, Heligoland)

We do not ship to certain addresses, such as military, certain restricted areas, pick-up points or PO boxes.

Yes, you can pick up your order in the following Boutiques:
- Paris Rue de la Paix - 2, rue de la Paix 75002 Paris France
- London Old Bond Street - 37 Old Bond Street, W1S 4AB London United Kingdom

Once your order is shipped, you will automatically receive a tracking number via email.

Orders delivered within the European Union will not be charged by customs.

Same day delivery is not offered at this time. We advise you to contact us at +44 208 585 1755 for more information on delivery options.

Engraving will add 2 business day to the delivery time. Special request might take longer to process, please contact us if you need more information.

All our creations are shipped beautifully wrapped, and may include a gift message of your choosing.

Your package is insured during transit until arrival at your designated delivery address. A signature is required upon receipt.
You order might require an ID check from the recipient specified on the shipping information. You will be informed upfront of any information required.

No you can not. If you want to do so, we invite you to place different orders.

Please contact immediatly our Concierge: +44 208 585 1755 or send us an email: concierge.europe@vacheron-constantin.com

Please contact immediatly our Concierge: +44 208 585 1755 or send us an email: concierge.europe@vacheron-constantin.com

In order to exchange a creation, please contact our Concierge who will proceed with you to the exchange of the creation and organise the pick-up of the piece. All returns are subject to a quality control once received back in our warehouse. Exchange will be shipped if the quality control is successful.

In order to return a creation, please contact our Concierge (+44 208 585 1755) who will proceed with you to organise the return of the piece. All returns are subject to a quality control once received back in our warehouse. Refund will take place only if the quality control is successful.

Return shipping is offered free of charge.

Creations may be returned within 14 days of delivery.

All refunds will be treated within 14 days from the day you book the return should it pass our quality control successfully.

Once your package has been collected, you may track your return via the tracking number provided.  We advise you to keep your receipt until the return confirmation is received by email.

If you have received a creation as a gift and wish to return or exchange it, please contact our Concierge.

Personalised creations are not eligible for return or exchange.

After receiving your return, we will go through a quality check process. If no issue is detected you will be fully refund.

Yes, all our creations are shipped beautifully wrapped.

You may include a gift message of your choice on enclosed note card.

We are not offering this option for e-commerce transactions for the moment. Please contact our Concierge for more details: +44 208 585 1755.

We are not offering this option for e-commerce transactions for the moment. Please contact our Concierge for more details: +44 208 585 1755.

We are not offering this option for e-commerce transactions for the moment. Please contact our Concierge for more details: +44 208 585 1755.

We are not offering this option for e-commerce transactions for the moment. Please contact our Concierge for more details: +44 208 585 1755.

We do not offer gift vouchers at this time.

Please contact our Concierge for more details: +44 208 585 1755 or visit your nearest Vacheron Constantin Boutique.

Depending on the model, you have the possibility to change the strap the watch originally comes with.

Leather strap and metal bracelet can be adjusted for you. Please contact our Concierge for more details: +44 208 585 1755.

Creations are available for purchase via phone (+44 208 585 1755), as well as in our Boutique locations.

Our Concierge service is available by email, telephone (+44 208 585 1755), and livechat.

The value of most creations are available on our website, with the exception of "Haute Horlogerie" pieces. Please contact our Concierge for further details.

Watches carry a two-year warranty from the date of purchase.

All creations come with a unique, non-reproducible Certificate of Authenticity.

Please contact the Boutique of your choice directly or alternatively call our Concierge to arrange an appointment +44 208 585 1755.

We offer repair and/or restoration services for our creations. A physical inspection of the piece will be completed by our watchmakers/jewellers, and a repair estimate will be issued for your approval prior to service.

To have your creation serviced or repaired, kindly visit your closest authorized retailer or Boutique, or contact our Concierge service +44 208 585 1755.

As each service request is considered independently, you will be informed of the estimated repair time once your creation has been physically examined. For any question related to your repair, our Concierge will be pleased to help you: +44 208 585 1755.

To track the status of your repair, kindly contact the Boutique or authorized retailer where you submitted your creation for service. Should you wish to contact the concierge, please have your repair number available.

We recommend maintenance every 2-3 years with a complete service every 4-5 years. For further detail, kindly contact our Concierge service: +44 208 585 1755.

To have your strap or bracelet exchanged or cleaned, kindly visit your closest authorized retailer or Boutique. To purchase a new strap or bracelet, we invite you to contact the e-Boutique [phone number + email].

To have your watch's battery replaced, we invite you to visit your closest authorized retailer or Boutique.

Your timepiece is a high-precision instrument and the greatest care has been taken in its design and production. Composed of numerous components, oils, and lubricants, it deserves the greatest attention to ensure that it continues to work perfectly for many years to come.

To have the case or bracelet of your watch polished, we invite you to visit your closest authorized retailer or Boutique.

Your creation has been crafted with the utmost care and precision; however, should a diamond come loose, kindly visit your nearest Boutique. Alternatively, we invite you to contact our Concierge Service (+44 208 585 1755).

The 4 C's stand for cut, clarity, carat, and color.

To report potentially counterfeit goods, we invite you to contact our Concierge Service (+44 208 585 1755 - concierge.europe@vacheron-constantin.com)

All of our diamonds are carefully selected to meet the highest of standards, and all diamonds over .2ct are Gemological Institute of American (GIA) certified.