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Conditions of sales

Last updated: MAY 2021

About Vacheron Constantin and these Conditions of Sale

These Conditions of Sale apply to any sales of Vacheron Constantin  of products or services that you may order from RLG Retail LLC, (also referred to as the “Selling Entity”) by e-mail or phone at a distance or at an event outside of the Vacheron Constantin  boutique via the relevant retail boutique of Vacheron Constantin  (together the “Vacheron Constantin  Boutique”).

RLG Retail LLC has its registered offices at Level 32/36/39, Emirates Towers, Dubai PO Box 33269, United Arab Emirates (Vacheron Constantin and "we", "us" and "our"). Our VAT number is 100299109700003.

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In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. Persons wishing to use the Vacheron Constantin  Boutique will also be deemed, by virtue of such use, to have agreed to be bound by the Privacy Policy, which are incorporated into these Conditions of Sale by reference (and are available here: Privacy Policy).  By placing an order, you agree to be bound by the Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Vacheron Constantin Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Vacheron Constantin Boutique. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

Updates to these Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

 

Purchasing eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (twenty-one in the United Arab Emirates); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Vacheron Constantin  Boutique , may order products through the Vacheron Constantin  Boutique. If you are under the age of legal majority (twenty-one years old) or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Vacheron Constantin  Boutique, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product availability & quantity

All orders placed through the Vacheron Constantin Boutique are subject to availability and acceptance of such orders by us. The Vacheron Constantin Boutique can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Personalized services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Vacheron Constantin Boutique as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

Order Process

For orders being placed through Vacheron Constantin Boutique, the Sales Associate will walk you through the steps above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.

Prices, taxes and shipping costs

All prices quoted by the Vacheron Constantin Boutique include 5% VAT but exclude shipping costs and other taxes unless otherwise stated.

The applicable currency will be updated based on the shipping destination after you provide us with the delivery address before you place your order. You should check updated prices and currency carefully.

Sales use or other taxes will vary based on the location to which products are being shipped.

Shipping costs, if any, are described in the Shipping Policy below or by the Vacheron Constantin Boutique. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Vacheron Constantin Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Vacheron Constantin Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Payment

We accept the methods of payment identified as part of the order process via the Vacheron Constantin Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.

Where we offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment, the prepayment will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method then, due to the nature of the products, the partial prepayment will represent a minimum of [35%] of the retail cost of the product. We will reserve your product for a maximum of [three (3) months] from the date of payment, or for any such longer period that may be communicated to you for special cases (including but not limited to personalized, bespoke, unique or limited edition products etc.), after which we reserve the right to sell the reserved product. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay.

When ordering using our Pay-by-Link process, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Vacheron Constantin Boutique your complete payment details or follow the steps as advised by the Sales Associate. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Acknowledgement of Order

Once you have made your choice and your order has been placed through the Vacheron Constantin Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Vacheron Constantin Boutique promptly. 

These Conditions of Sale will be provided to you when we acknowledge your order.

Shipping Policy

We only accept orders for delivery to the country or countries that are identified during the Order Process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, please contact the Vacheron Constantin Boutique.

Boutique pick-up may be offered, free of charge, to certain locations. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.

If you order several products, we will ship the order only once all products are available.

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

When ordering through the Vacheron Constantin Boutique, you may be able to choose a specific delivery date as available on the Vacheron Constantin Boutique. Any such specific delivery date remains subject to our confirmation.

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Vacheron Constantin Boutique to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Vacheron Constantin and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products.

Invoices

When ordering products via the Vacheron Constantin Boutique, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

 

 

Returns and Exchanges

 [If Return Policy:]

(a)   Exchange Process

Exchanges in accordance with these Conditions of Sale must be within (7) days from the day on which you acquire or someone you nominate (other than the carrier) acquires, physical possession of the products in your order.

To return a product to a Vacheron Constantin retail Boutique please call the Vacheron Constantin Boutique for details of their returns process (first to confirm the appointment with your selected Vacheron Constantin retail boutique).  You may be asked to provide information about the products for us to make a first assessment of the condition of these products.

(b)   Condition of Exchange Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Vacheron Constantin box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

(c)   Products you cannot exchange

Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange, This includes, without limitation, products that have been engraved or embossed.

Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned to us.

(d)   Refunds

You may return a product deposit through the Vacheron Constantin Boutique for refund, provided that the return complies with these Conditions of Sale and with the Return Process above.

Only the buyer will be entitled to receive a refund of the deposit price.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the deposited price for the initial transaction to the buyer using the most appropriate means of payment within fourteen (14) days by the Vacheron Constantin Boutique. For the avoidance of doubt, it shall be in our sole discretion as to how to fulfil a refund to you and we may request you accept merchandise credit.  Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which cases the supplemental costs will be non-refundable.

you will only be entitled to receive boutique merchandise credit. No cash or card refunds will be issued in respect of a return to a participating Vacheron Constantin retail boutique.

Exchanges

You may return a product purchased through Vacheron Constantin Boutique for exchange with another Vacheron Constantin product within 7 days, provided that the return complies with these Conditions of Sale, with the Return Process above. 

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Vacheron Constantin Boutique for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a merchandise credit of the price difference. Please be aware we may only offer a refund at the applicable Vacheron Constantin Boutique’s sole discretion.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Exchange products purchased will be applied in a participating Vacheron Constantin retail boutique and cannot be applied to products purchased through other Sales Channels. Please contact the Boutique team for further details.

 

Manufacturer’s guarantee and your legal consumer rights

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Vacheron Constantin Guarantee. If you wish to repair a product covered by the applicable Vacheron Constantin Guarantee, please refer to the applicable Vacheron Constantin Guarantee, and call our Vacheron Constantin Boutique for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Vacheron Constantin Guarantee.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Vacheron Constantin Boutique:

(a)  Gift Wrap and Packaging

All orders will be shipped with the Vacheron Constantin box gift wrapped in Vacheron Constantin special packaging, together with a Vacheron Constantin shopping bag (where applicable).

(b)  Engravings / Embossing

Engraving and embossing may be available on specific products and offered through sales transactions completed through the Vacheron Constantin Boutique.

If you wish to have your Vacheron Constantin product engraved or embossed, please provide the details to the Vacheron Constantin Boutique. Orders for personalized Vacheron Constantin products cannot be cancelled and personalized. Vacheron Constantin products cannot be returned to Vacheron Constantin for exchange or refund.

(c)  Strap Exchange / Adjustment

A Vacheron Constantin watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Vacheron Constantin Boutique.

A Vacheron Constantin watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d)  Gift Note

You may personalize your order by adding a personalized note that will be printed by Vacheron Constantin on a gift card to be included in your order package. Vacheron Constantin reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Vacheron Constantin logo stationery.

Repairs

For any repair inquiries relating to a product ordered through the Vacheron Constantin Boutique, please contact our Vacheron Constantin Boutique.

Product descriptions

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on our websites, in advertisements or catalogues or as provided by the Vacheron Constantin Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information.

Limitation of liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Vacheron Constantin Boutique whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law.  Subject to the preceding sentence,  our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

General provisions

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Vacheron Constantin Guarantee.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of the country in which the applicable Selling Entity has its registered office, without reference to conflict of law’s provisions (“applicable laws”).  Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the applicable laws are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

 

You may bring proceedings against us either in the courts of the country in which the applicable Selling Entity has its registered office or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.

 

Without any restriction to bring proceedings before a court, you and Vacheron Constantin will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereto,

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact at the address provided below.

Vacheron Constantin Client Relations Center

Business Bay

Blue Bay Tower, Office 704

Dubai, UAE

Tel: +9714 42406323

www.vacheron-constantin.com