Our Service Centers to answer all your requirements
The maintenance and repair of your timepiece are never trivial. As such, only Vacheron Constantin's authorized Boutiques and Service Centers have the level of expertise, quality and know-how required to take care of your watch. By entrusting your Vacheron Constantin to our Maison’s watchmakers, you preserve its value, its integrity and reliability.
BENEFIT FROM A STATE-OF-THE-ART SERVICE THROUGH A DROP OFF OR A SHIPMENT
Entrusting us with your watch for complete serenity
When you entrust us with your watch, everything is thought out in detail. At your request, we will send you a shipping kit to ensure that your watch travels safely. Upon receipt, we carry out a precise diagnosis and provide you with a cost estimate of the operations within eight days.
For vintage timepieces and high complications, there will be a delay of four weeks as only our Manufacture in Geneva is able to carry out these operations.
After acceptance of the quote, your watch passes into the expert hands of our watchmakers. Finally, your watch, in perfect working order, will be returned to you at your convenience.
Absolutely. When your Vacheron Constantin watch is repaired or serviced at one of our Service Centers or authorized boutiques, the work carried out and the components replaced will be guaranteed for two years from the date the work is completed.
Services lead time
The servicing of a timepiece may vary depending on each particular case. The time-lead of a complete service or an intervention under warranty is approximately 4 weeks, in case the timepiece is received at a boutique providing watchmaking service on-site. The restoration of vintage pieces may take from 6 weeks onwards. These delicate pieces must be intervened at the Swiss headquarter in the specialized workshops for vintage watches.
To discover the exact service lead-time we recommend you to visit one of our boutiques.
REQUEST YOUR SHIPPING KIT
Provide us with your contact details and the reference of your watch to receive a shipping kit at home and send it free-of-charge directly to our regional service center in a few, easy steps.
Contact us by phone
Our concierge is available for any questions about your search
Contact us by emailWrite to us
Receive at home a secure shipping kit and a service request form.
Pack your watch into the shipping box. Fill in the service request form and attach it to the package.
Ship the box choosing the most convenient shipping method for you:
- Use the prepaid Fed-ex label (no cost)
- Use the carrier of your choice (at your own cost)
Once the watch arrives to our service center, we will carry out a diagnostic and send you the cost estimate within eight working days.
Some watches, as vintage or high complications, will need to be sent to the manufacture in Geneva. In this case, the lead-time can take up to 4 weeks.
Please note that the cost of the service for such watches will start at $2,000.
3. PAYMENT & DELIVERY
After the client’s approval of the cost estimate, our expert watchmakers will proceed to service the watch.
Once the intervention is completed, we will contact you to proceed with payment.
The delivery will take place once the process is completed.
IMPORTANT INFORMATION AND RESTRICTIONS
Service kits are not available for the following:
- Pocket watches
- Watches with retail price over $100,000
- Stand-alone strap exchanges
For these inquiries, we recommend you to contact our customer care center