Confidentiality and cookies
VACHERON CONSTANTIN branch of Richemont International S.A. (hereinafter referred to as “VACHERON CONSTANTIN” referred to herein as "us", "our" or "we") a company having offices at 10, chemin du Tourbillon, 1228 Plan-les-Ouates/Genève, Switzerland, has established its Privacy and Cookies Policy in respect of the confidence our clientele places in us and in conformity with high standards of personal data protection to which we are committed.
This Privacy and Cookies Policy describes the personal information we collect from our customers through our boutiques, by telephone and online.
Please also ensure that you consult our general Terms and Conditions relating to use of the website available at http://www.vacheron-constantin.com/en/terms-and-conditions and if you are or wish to become a registered Member of the Vacheron Constantin Forum the “Hour Lounge”, please consult the Forum Rules which are available at http://www.thehourlounge.com/privacy_statement.
Personal Information and Collection
Should you complete a customer card in one of our boutiques, you will be required to provide valid and up-to-date personal information, including but not limited to your real name, date of birth, phone number and e-mail address, as well as other personal information as applicable, such as payment details (collectively "Personal Information"). The Personal Information you provide shall be used as described in this Policy. Should you contact us by telephone, you may also be required to provide such Personal Information.
VACHERON CONSTANTIN takes the protection of your Personal Information very seriously and therefore additional information may be collected by VACHERON CONSTANTIN or its third party providers for security and anti-fraud purposes (see further information below).
Any Personal Information you make available to VACHERON CONSTANTIN is done so voluntarily, with your knowledge and consent when ordering creations or registering forservices from us. We will request from you information that is mandatory (required by us to fulfill your order and meet our legal obligations) andnon-mandatory (which you can give to us if you chose); if you choose not to provide the mandatory information requested then may not be able torespond to your request or activate your option choices.
Our database is managed by VACHERON CONSTANTIN but the Personal Information collected will be stored securely by our (Richemont) Hosting Services in Switzerland. Our Privacy and Cookies Policy is governed by and will be construed in accordance with the laws of Switzerland without regard to its conflicts of law provisions. Any differences will be submitted to the exclusive jurisdiction of the competent Swiss courts.
Personal Information provided by you either by customer card, telephone or online will be made accessible to duly authorised VACHERON CONSTANTIN personnel, its Customer Relationship management agency and occasionally to other persons or companies in particular in the Richemont Luxury Group, who carry out internal operations in relation to our business. Some of these business partners are located in countries outside Switzerland and your Personal Information may be transferred abroad. However, all such persons/companies are subject to confidentiality agreements, contractual provisions and to the strict respect of your privacy in accordance with applicable legislation.
Other than as stated, VACHERON CONSTANTIN will not use your Personal Information for unsolicited communications and we do not sell, rent or otherwise make available any Personal Information submitted to us to any third parties unless it is to our legal advisors or where so required by law or a court decision.
On request, VACHERON CONSTANTIN will remove your Personal Information from its database thereby cancelling your registration to any of the VACHERON CONSTANTIN services. You are also advised that upon written request you may inspect your Personal Information and/or request that your Personal Information be corrected, amended or deleted.
Use of Personal Information
VACHERON CONSTANTIN will use your Personal Information:
- to process your order and complete the transaction;
- to send you information on our creations, promotions and events which may be of interest to you;
- for marketing research purposes relating to VACHERON CONSTANTIN's business and satisfaction surveys;
- to customise, analyse and improve our products, services, technologies, communications, and relationship with you;
- to prevent fraud and other prohibited or illegal activities;
- to enforce our Conditions of Sale or Privacy and Cookies Policy with you;
- to protect the security or integrity of our website including your Personal Information, our business, or our products or services; and
- to provide you with other services you may have requested
Access to Personal Information
Except where stated otherwise, VACHERON CONSTANTIN will not share your Personal Information with any unaffiliated third party without your prior consent or unless required to do by law or legal process.
If VACHERON CONSTANTIN or substantially all of its assets are acquired as a result of an acquisition, merger, sale, reorganisation or liquidation, your Personal Information may be one of the transferred assets.
Personal Information collected will be stored and processed in Switzerland, members states of the European Union, the United States and where VACHERON CONSTANTIN and its affiliates, parent, subsidiaries or agents maintain facilities.
Joint use of Personal Information
The following information will be used jointly by VACHERON CONSTANTIN, the service provider carrying out marketing campaigns on our behalf (Americas: Relationship1 and WealthEngine, Europe: Persolaser), and service providers conducting data cleaning on our behalf (CPC The Profiling Company GmbH):
- Your name and contact details;
- The identification of the creations you have ordered;
- The price paid for the creations you have ordered;
- Information relating to your device (e.g. IP address, type of operating system).
Your telephone calls to us may be recorded for accuracy, quality control, training and security reasons and retained for a period determined by VACHERON CONSTANTIN.
VACHERON CONSTANTIN is committed to protecting the security of your Personal Information. We will employ all reasonable technical and commercial measures to ensure that your Personal Information is held and used securely.
Note to minors and children
No part of this site is directed to children under age 13 and we will not knowingly collect personal information from any child under age 13. To register or place an order you must have reached the age of majority (which in most countries and states is 18 years old) and have legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must advise your parent or legal guardian to review this Privacy and Cookies Policy and our Conditions of Sale before you place an order. Should we discover or be informed that a child has registered his/her or another child's Personal Information, we will delete such information from our records.
Note to parents and legal guardians
VACHERON CONSTANTIN will not intentionally collect Personal Information from persons lacking legal capacity to act. If you, as a parent or legal guardian are concerned that the person you are responsible for has registered for one of our services, wish to cancel this registration and have all details deleted, please contact us by email: email@example.com or write to us at the address below providing official documents establishing parental or guardian status.
VACHERON CONSTANTIN uses Google Analytics on this Website, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
If you request disclosure, correction, deletion or that we stop using your Personal Information, VACHERON CONSTANTIN will deal with such requests in accordance withapplicable laws and regulations. The deletion of your Personal Information or a request for us to stop using it will result in the cancellation of your registration to receive a service from us.
For any request concerning Personal Information and/or cancellation of registration to any services we provide, please email: firstname.lastname@example.org
Or write to:
10, chemin du Tourbillon,
Changes to this Privacy and Cookies Policy
We may change this Policy if required and the updated version will appear here at www.vacheron-constantin.com.