VC Service Center*
15100 Trinity Blvd.
Suite 300
Fort Worth, TX 76155

Your timepiece should be shipped using a carrier that provides insurance and tracking information. The United States Postal Service registered and insured mail is such a carrier. Express couriers such as UPS or FedEx also provide service with insurance and tracking. Check with each carrier regarding insurance value limits. Be sure that the timepiece is securely packaged, using bubble wrap, packing peanuts, or the like, to prevent damage during shipping.

Please include a letter with your full name, address, phone number, fax number, and a brief description of the service you are requesting for your timepiece. If your timepiece is covered under warranty, please include the original warranty card with your shipment. Be sure to keep a photocopy of the warranty card for your records. It is not necessary to send the timepiece's original box to the service center.

An estimate for the amount of time necessary to service your watch will be provided to you, along with the cost estimate for the service, after the watch is received by the after sales service department. If you would like more information, please call the Vacheron Constantin after sales service department at 1 (866) 828-2882.

Once your timepiece is received by the after sales service department, an expert will provide you with a description of the services required and a cost estimate for these services.

Once your timepiece is received by the after sales service department, an expert will provide you with a description of the services required and a cost estimate for these services. Service of the timepiece will not be initiated without receiving the owner's written approval and payment.

If you do not wish to mail your timepiece by certified mail or FedEx, you may bring your timepiece to an authorized retailer. To find an authorized retailer near you, click here

The toll free number for after sales service inquiries is 1 (866) 828-2882.

Yes. Vacheron Constantin North America can provide an appraisal for insurance purposes. An appraisal is an approximation of the replacement value for the timepiece. An appraisal can be provided for any working timepiece. This document does not certify the authenticity of the timepiece. Please send your request along with your timepiece to:

VC Service Center*
15100 Trinity Blvd.
Suite 300
Fort Worth, TX 76155

A certificate of authenticity can only be established after the timepiece has been physically examined by the experts of the Vacheron Constantin Heritage Department in Geneva, Switzerland. Please send your request in writing, along with your timepiece, to:

VC Service Center*
15100 Trinity Blvd.
Suite 300
Fort Worth, TX 76155